How long does it take to confirm the fibre install date
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How long does it take to confirm the fibre install date
26-06-2015 2:26 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 2:42 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 3:05 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 3:11 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 3:12 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 3:15 PM
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What would have happened if I hadn't posted on here or did someone actually check my ticket reply and do something - note the order should have been placed on the 23rd June
Re: How long does it take to confirm the fibre install date
26-06-2015 3:26 PM
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Re: How long does it take to confirm the fibre install date
26-06-2015 3:29 PM
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This smacks of total incompetence and really screwed up systems which didn't pick up the fact that the order wasn't placed properly
I am going to be really peeved if I don't get one of the dates I requested
Re: How long does it take to confirm the fibre install date
26-06-2015 3:35 PM
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Your ticket was being worked on before I even looked at the account with the express intent of ensuring the order is place. That's precisely why the ticket dropped out to be looked at.
Re: How long does it take to confirm the fibre install date
26-06-2015 3:40 PM
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22nd Engineer Appointment Required
Manual appointment booking is required following an account change.
26th I have placed the FTTC order for you and provisionally requested the following appointment slots:
This really isn't good enough
Why wasn't the manual order initiated immediately or at least within the first 24 hours
Re: How long does it take to confirm the fibre install date
26-06-2015 5:26 PM
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So the question is
Why does it take 4 days for the contract change as agreed with COT to be converted into an actual order on BT by provisioning
This points to a really mucked up system where, apparently, COT raise a ticket for action by Provisioning which then goes into the normal queue and is finally acted on four days later
Re: How long does it take to confirm the fibre install date
26-06-2015 5:29 PM
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Quote Why does it take 4 days for the contract change as agreed with COT to be converted into an actual order on BT by provisioning
Because unfortunately the first order didn't get placed, when it attempted to be placed there was an error which dropped the ticket out for manual intervention. That ticket was picked up today, yes 4 days is longer than ideal but unfortunately that's how long it took
The ticket wasn't raised by COT, the order was attempted to be placed via automation but hit an error.
Re: How long does it take to confirm the fibre install date
26-06-2015 5:31 PM
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Is this because the cab had only just gone live
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