Hello, I have cancelled my broadband on Friday 4th October. How long does it take to issue my final bill?
I can see an account closing message when I log in, but this is the only written confirmation I can see that my account is closing. The communications around this have been sub par, as I have not received any guidance on next steps.
Not to mention I was cut off by one of your agents on the phone earlier, after they said they were looking into my account for thiis. I had been hold for over 20 minutes and no attempt to call back was made. I am not happy with this level of service.