How long does final bill take to be issued?

[#1]

Hello,
I have cancelled my broadband on Friday 4th October. How long does it take to issue my final bill?

I can see an account closing message when I log in, but this is the only written confirmation I can see that my account is closing. The communications around this have been sub par, as I have not received any guidance on next steps.

Not to mention I was cut off by one of your agents on the phone earlier, after they said they were looking into my account for thiis. I had been hold for over 20 minutes and no attempt to call back was made. I am not happy with this level of service.

[#2]

Hi there @daveyjam,

Thanks for getting in touch.

I'm sorry to hear you were cut off after being on hold earlier and apologise sincerely for this, it's not ideal and I appreciate your comments about this.

I can confirm your account is cancelled. Your final bill should fall around your normal date of the month.

If you need anything further, please let us know.

Thanks - LF