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How early can I renew?

jstallan
Grafter
Posts: 34
Thanks: 4
Registered: ‎26-07-2016

How early can I renew?

Hi,

Contract is Line rental and BB contract up for renewal in Nov 2021. How early can I renew ?

2 REPLIES 2
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: How early can I renew?

Hi @jstallan, thanks for getting in touch. I can confirm we can re-contract customers up to 3 months prior to the contract end date so if you're looking to re-contract then I'd advise giving our customer options team a call when we reach the equivalent end date but in August and our Customer Options Team will be happy to help you re-contract.
 

They are contactable directly on 0800 013 2632 and they are open between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00

Just a heads up that from towards the start of this year we ended our offer of Line Rental Saver so when it comes to re-contracting this won't be an option to renew as it sounds like you previously would have.

jstallan
Grafter
Posts: 34
Thanks: 4
Registered: ‎26-07-2016

Re: How early can I renew?

Thanks Ben