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How do you contact plusnet customer services if no one answers the phone

royt
Hooked
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Registered: ‎25-02-2008

How do you contact plusnet customer services if no one answers the phone

My BB contract finishes on June 10th. Customer services are not answering the phone. I want to stop receiving BB and end my phone call packages but keep my landline.

Is it possible to do this online?.

Most of what I have seen online is to upgrade services not down grade them. 

Evenually when my prepaid landline rental finsihes in December I will want to port my number to another service provider.

Plusnet havne't done anything wrong, its' just that mobile broadband is my better option.

4 REPLIES 4
198kHz
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Registered: ‎30-07-2008

Re: How do you contact plusnet customer services if no one answers the phone

That would have been possible some years ago, but now you can't have a Plusnet landline without broadband.  😒

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MisterW
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Registered: ‎30-07-2007

Re: How do you contact plusnet customer services if no one answers the phone

I want to stop receiving BB and end my phone call packages but keep my landline.

I'm afraid that PlusNet , like most ISP's, don't offer a phone only product.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

royt
Hooked
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Registered: ‎25-02-2008

Re: How do you contact plusnet customer services if no one answers the phone

Just got through to plusnet on the phone (different number).

I can either end all services with PN on June 10th and no extra charge but loose six months landline rental saver

or pay £10.99 per month for broadband till end of line rental saver.

Not great choices.

Looks like I will be using voip and mobile phones sooner than expected.

dvorak
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Re: How do you contact plusnet customer services if no one answers the phone


Moderators Note


This topic has been moved from Home Phone to My Account/ Billing 

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