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How do ticket works?

Lolaan
Rising Star
Posts: 201
Fixes: 1
Registered: 30-07-2007

How do ticket works?

I have opened a ticket to ask for an account upgrade. I had an answer 10 minutes later but would like some clarifications on the answer I had. I did answer back and ask for more information but don't know whether they will reply to an added comment on the same ticket. Will I get an answer or should I close this ticket and open another?
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: How do ticket works?

stay with the existing ticket
Lolaan
Rising Star
Posts: 201
Fixes: 1
Registered: 30-07-2007

Re: How do ticket works?

Thanks Oldjim  Smiley