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How do i check my contract length?

riemanrez
Grafter
Posts: 46
Registered: ‎22-11-2009

How do i check my contract length?

I'm not sure if I'm on a 12 or 18 month contract, but I've been with Plusnet for about 15 months now I think and I want to know what it will cost me to move ISP now and whether I can save anything by waiting a bit. I started out on value but upgraded to premium, but I'm still not happy considering I'm paying £40 a month and only getting 0.3Mb/s upload.
So how can I check this stuff, or can someone tell me?
6 REPLIES
Wheel_nut
Grafter
Posts: 886
Registered: ‎03-08-2007

Re: How do i check my contract length?

ALL PlusNet Contracts can be terminated by giving 10 days notice. If you are migrating with a MAC, there is no cancellation fee but if you are ceasing the Broadband service, there is a £25 fee.
However, if you didn't pat up-front for any items like Connection, Router, migration in etc. then if you leave within 12 months if receiving these, you have to pay for them.
Have a look in your My Account/ Account Details/ Account Summary panel. It will tell you if there are any charges outstnding.
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: How do i check my contract length?

that is unless you are on a business account, they still do have long contracts
riemanrez
Grafter
Posts: 46
Registered: ‎22-11-2009

Re: How do i check my contract length?

As far as I know I signed up on 09/10/2009, and moved to premium a bit later, but according to the picture attached there is still a cancellation charge active. Would I have to pay this if I switched now with a MAC code?
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: How do i check my contract length?

No - that charge is only made if the broadband is cancelled
riemanrez
Grafter
Posts: 46
Registered: ‎22-11-2009

Re: How do i check my contract length?

So I can switch now at no cost?
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: How do i check my contract length?

riemanrez,
I've just checked your account and can see that you are actually on a 12 month contract.
if you need any more information with regards to the terms for cancellation please see this page: http://www.plus.net/support/service/policies/cancellation.shtml
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team