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How do I leave plusnet?

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Newbie
Posts: 4
Registered: ‎03-04-2020

How do I leave plusnet?

Hello,

 

I am no longer under contract with plusnet and would like to leave. I have tried contacting you on various phone numbers and on twitter support and I cannot get through. The twitter account has just ignored my messages despite being a seemingly active account.

I understand the situation that you are currently in because of coronavirus outbreak, however this does not change my scenario and after reading your website, there appears to be no way to do this other than to call. Obviously I am unable to do this and the only message I got from calling is to try on this forum.

So, can anyone help?

 

Thanks

8 REPLIES 8
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Hero
Posts: 4,716
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Registered: ‎30-07-2008

Re: How do I leave plusnet?

Welcome to the forum. 😊

 

Are you wishing to cancel all services, or just migrating to a different ISP?

Ω is where the is
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Hero
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Registered: ‎24-02-2012

Re: How do I leave plusnet?

@jamesingham1988 Welcome to the forums. If you wish to change ISPs you do not need to contact Plusnet. The procedure is 'Gaining Provider Led', in other words, you apply to whoever you wish to move to, and they do all the work.

John
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Registered: ‎11-01-2008

Re: How do I leave plusnet?

If you're migrating to another provider that use the BT network (i.e not Virgin) you don't need to tell PN the company you're moving to will take care of that.

 

Otherwise you can write to PN at the address on this page https://www.plus.net/help/my-account/thinking-of-leaving/

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Newbie
Posts: 4
Registered: ‎03-04-2020

Re: How do I leave plusnet?

Hi,

I am migrating to KCOM as they now provide fibre to the area but no other ISP are able to. I asked KC about this when I signed up and they said they do not deal with switching and I just need to cancel my current provider.

Thanks

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Moderator
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Re: How do I leave plusnet?

Probably best writing to them in the current circumstances then.
Customer / Moderator
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Newbie
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Registered: ‎03-04-2020

Re: How do I leave plusnet?

Hi

So I need to write a letter to plusnet? I don't see any address on that page though.

Thanks for the help

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Moderator
Moderator
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Registered: ‎11-01-2008

Re: How do I leave plusnet?

Fix

it's on this page https://www.plus.net/help/legal/cancellation-policy/ under 'Requesting cease of service'

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Newbie
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Registered: ‎03-04-2020

Re: How do I leave plusnet?

OK thanks, i'll try that.