How do I leave Plusnet ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: How do I leave Plusnet ?
How do I leave Plusnet ?
29-10-2018 10:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just checked my bank account and noticed that my broadband has gone back up in price. Was on a lower price, for a year I think.
Can I leave now without being charged a fortune. The internet isn't very good anyway so would want to move onto Fibre. I sent a message to PlusNet on Thursday and haven't had a reply. Thanks.
Re: How do I leave Plusnet ?
29-10-2018 2:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear you're wanting to leave us.
I'd recommend giving our customer options team a call on 0800 013 2632 as I'm sure we'll be able to offer you a tempting deal to stay with us, including offer to upgrade your service to fibre.
I'll update the support ticket on your account with contract related information.
Hope this helps.
Re: How do I leave Plusnet ?
29-10-2018 2:26 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf.
Thank you for your reply. It's difficult for me to use the phone, hence me sending a message. I can get Fab Fibre from Now Tv with free anytime calls for £25 a month or Vodaphone for £21 or SSE for £25.
My internet is very slow lately. Talking on Skype is really bad quality and the signal upstairs has gotten worse. I just want to know how much it's going to cost me to leave. Thanks again Gandalf.
Re: How do I leave Plusnet ?
29-10-2018 4:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How do I leave Plusnet ?
29-10-2018 8:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your help gingermiffler12
Re: How do I leave Plusnet ?
29-10-2018 8:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moved to MyAccount / Billing from broadband.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: How do I leave Plusnet ?