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How do I get a bill reduction for being without broadband for 3 days?

hel83
Hooked
Posts: 7
Registered: ‎17-06-2019

How do I get a bill reduction for being without broadband for 3 days?

Hi,
I recently signed up to plusnet but my router was not dispatched in time. It arrived 3 days after installation after having to chase it up. So for those 3 days we were without any broadband. How do I go about getting this taken off my monthly bill? Also me & my husband both had to purchase £5 of mobile data. We hadn't anticipated being without broadband & both had work to do online so we couldn't go without. Is there any of claiming that £10 back or getting a it taken off our bill?

Many thanks
1 REPLY 1
OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: How do I get a bill reduction for being without broadband for 3 days?

Hi @hel83, thanks for your post.

 

We're sincerely sorry to hear of this issue and for our delayed response.

 

We're unable to cover your mobile data and as the downtime is such a minimal amount when your monthly discounts are taken into account, I've added a full months service (BB & Line rental) credit to the account which will take care of the next bill in its entirety, providing that no chargeable calls are made.

 

I've sent you a ticket with more information here.

 

Please let me know if you need any further assistance at all.

 

*EDIT - Added link*