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How do I get a Mac Key out of Metronet

MartinRees
Newbie
Posts: 2
Registered: ‎24-06-2014

How do I get a Mac Key out of Metronet

Phoned Friday 13th June, and wasted 20 minutes, mostly talking to Wasim.  Website says if you phone you get a Mac key straightaway.  Wrong.  But he said we'd receive it in 5 days - as the rules require.
Of course it hasn't arrived.
So what exactly can I do to get the key?  I want to switch accounts to Icuk.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: How do I get a Mac Key out of Metronet

Hi, sorry about the delay.
You should receive an email soon with a link to login to our site which will lead you to a support ticket containing the MAC key.
UPDATE: A colleague has just added the MAC key to ticket 87567818 for you. Any problems just drop a reply back to this post please and I'll pick it up.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
MartinRees
Newbie
Posts: 2
Registered: ‎24-06-2014

Re: How do I get a Mac Key out of Metronet

Thanks.  E-mail arrived, so problem resolved.
Plusnet Help Team
Plusnet Help Team
Posts: 13,724
Thanks: 265
Fixes: 76
Registered: ‎27-04-2007

Re: How do I get a Mac Key out of Metronet

No problem, I picked up on a mistake which is why it was slightly delayed. Some feedback has been passed on.
Hope everything goes to plan with the new ISP
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team