cancel
Showing results for 
Search instead for 
Did you mean: 

How do I find the telephone number I called and am being charged for?

FIXED
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: 24-02-2016

How do I find the telephone number I called and am being charged for?

Hello,

 

I am using Broadband unlimited and anytime calls and caller display.

 

I have been notified by email that a payment will soon be taken. This month I am being charged for a call.

How do I see what number I called and am being charged for?

 

When I go to the member centre and click on "Account details" and then click on the invoice number I do not see anywhere I can click to find the number that was called.

 

I live alone so know that nobody else has access to the phone and I hardly make calls, in fact I would probably be better off not paying the 6:99 a month.

4 REPLIES
Moderator
Moderator
Posts: 18,428
Thanks: 2,818
Fixes: 225
Registered: 06-04-2007

Re: How do I find the telephone number I called and am being charged for?

When logged in near the top of the page there is an link for Phone Calls which will take you to the Home Phone Control Panel where you can view all calls made.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: How do I find the telephone number I called and am being charged for?

Hey there. You an view your itemised billing here:

https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=

 

 

[Edit]

Mav beat me to it Smiley

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: How do I find the telephone number I called and am being charged for?

Fix

Hi @greengrass,

 

Try this path: Member Centre>View My Phone Bill>Itemised Bill>Change the dropdown box to the previous month.

 

Does that work ok for you?

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
greengrass
Grafter
Posts: 75
Thanks: 6
Registered: 24-02-2016

Re: How do I find the telephone number I called and am being charged for?

Wow! Thank-you for the fast responses Mav, Anoush and Matty.

 

Yes that worked Matty, I tried clicking on all the tabs so many times but now I see how to get there.

 

Thanks again for clearing that up.