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How do I find the telephone number I called and am being charged for?

FIXED
greengrass
Grafter
Posts: 83
Thanks: 6
Registered: ‎24-02-2016

How do I find the telephone number I called and am being charged for?

Hello,

 

I am using Broadband unlimited and anytime calls and caller display.

 

I have been notified by email that a payment will soon be taken. This month I am being charged for a call.

How do I see what number I called and am being charged for?

 

When I go to the member centre and click on "Account details" and then click on the invoice number I do not see anywhere I can click to find the number that was called.

 

I live alone so know that nobody else has access to the phone and I hardly make calls, in fact I would probably be better off not paying the 6:99 a month.

4 REPLIES 4
Mav
Moderator
Moderator
Posts: 22,392
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: How do I find the telephone number I called and am being charged for?

When logged in near the top of the page there is an link for Phone Calls which will take you to the Home Phone Control Panel where you can view all calls made.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: How do I find the telephone number I called and am being charged for?

Hey there. You an view your itemised billing here:

https://portal.plus.net/plustalk/index.php?page=wlr_itemised_billing&view_bill_date=

 

 

[Edit]

Mav beat me to it Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
MattyC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 3,201
Fixes: 46
Registered: ‎10-04-2014

Re: How do I find the telephone number I called and am being charged for?

Fix

Hi @greengrass,

 

Try this path: Member Centre>View My Phone Bill>Itemised Bill>Change the dropdown box to the previous month.

 

Does that work ok for you?

 

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
greengrass
Grafter
Posts: 83
Thanks: 6
Registered: ‎24-02-2016

Re: How do I find the telephone number I called and am being charged for?

Wow! Thank-you for the fast responses Mav, Anoush and Matty.

 

Yes that worked Matty, I tried clicking on all the tabs so many times but now I see how to get there.

 

Thanks again for clearing that up.