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How do I do final payment? Your Web is failing!

hcprieto
Newbie
Posts: 3
Registered: 16-07-2017

How do I do final payment? Your Web is failing!

Hi,

I am moving home and had to cancel my broadband.

I have been requested to make a final payment, but I was not given any instructions on how to do it!!

The web interfase does not offer me a clear option to do the payment.

I opened a ticket asking, but it has not been answered after more than a week.

In the help page on payments:

https://www.plus.net/help/my-account/paying-your-bill/

there is no info about final payments. The section on overdue bills provides quite unspecific info, saying: "Pay the way you usually do".

They also suggest to use the page: https://www.plus.net/pay but when you follow the link you reach a 404 error page: "Sorry we couldn't find the page you were looking for".

This is really frustrating.

Could you please give me precise instructions on how to make a payment?Huh

Thanks in advance for your quick answer. Kind regards,

Pedro

 

5 REPLIES
Moderator
Moderator
Posts: 26,945
Thanks: 1,749
Fixes: 133
Registered: 14-04-2007

Re: How do I do final payment? Your Web is failing!

Try http://www.plus.net/pay

Customer and Forum Moderator.

hcprieto
Newbie
Posts: 3
Registered: 16-07-2017

Re: How do I do final payment? Your Web is failing!

Hi, as indicated in my previous message, this is what I get on that page:

Screenshot 2017-07-16 14.13.51.png

Can you verify if there is something wrong?

Kind regards,

Pedro

hcprieto
Newbie
Posts: 3
Registered: 16-07-2017

Re: How do I do final payment? Your Web is failing!

When I used a browser where I wasn't logged in, the page was redirected to this one: 

https://portal.plus.net/apps/payment/failed/retry

Screenshot 2017-07-16 14.23.03.png

that asked me to introduce my user / password.

 

When entered, this was the response:

 

Screenshot 2017-07-16 14.20.53.png

Community Veteran
Posts: 5,463
Thanks: 1,441
Fixes: 34
Registered: 16-10-2014

Re: How do I do final payment? Your Web is failing!

It may be easier if you phone up, or if it's not to busy try chat to see if they can give you a URL to use.

Plusnet Help Team
Plusnet Help Team
Posts: 8,953
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: How do I do final payment? Your Web is failing!

Hi Pedro,


Sorry to hear you're wanting to cancel.

That link only applies to the regular monthly payments. You'd need to call us on 0800 432 0200 to pay your final bill.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team