How do I do final payment? Your Web is failing!

[#1]

Hi,

I am moving home and had to cancel my broadband.

I have been requested to make a final payment, but I was not given any instructions on how to do it!!

The web interfase does not offer me a clear option to do the payment.

I opened a ticket asking, but it has not been answered after more than a week.

In the help page on payments:

https://www.plus.net/help/my-account/paying-your-bill/

there is no info about final payments. The section on overdue bills provides quite unspecific info, saying: "Pay the way you usually do".

They also suggest to use the page: https://www.plus.net/pay but when you follow the link you reach a 404 error page: "Sorry we couldn't find the page you were looking for".

This is really frustrating.

Could you please give me precise instructions on how to make a payment?

Thanks in advance for your quick answer. Kind regards,

Pedro

[#2]

Try http://www.plus.net/pay

[#3]

Hi, as indicated in my previous message, this is what I get on that page:

Can you verify if there is something wrong?

Kind regards,

Pedro

[#4]

When I used a browser where I wasn't logged in, the page was redirected to this one: 

https://portal.plus.net/apps/payment/failed/retry

that asked me to introduce my user / password.

When entered, this was the response:

[#5]

It may be easier if you phone up, or if it's not to busy try chat to see if they can give you a URL to use.

[#6]

Hi Pedro,

Sorry to hear you're wanting to cancel.

That link only applies to the regular monthly payments. You'd need to call us on 0800 432 0200 to pay your final bill.

Anoush