I think you need to contact the Customer Options Team on 0845 140 6002, 9:00am to 5:30pm Mon – Fri (except Bank Holidays) as mentioned on the website Want to cancel? page. Item 13 on the Cancellations Policy page (Cancelling before the service is activated, or under Distance Selling regulations) probably also applies. Is the reason you want to cancel due to apparent lack of progress with your order? Only staff have access to your account details but I expect a member of the Digital Care Team will be along on Friday to let you know what is happening. Have you checked for information in tickets/questions in the Help & Support section of the website? http://www.plus.net/my.html?action=questions. You might need to click the Go button to see them.