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How can I remove credit card details?

Flicker31
Newbie
Posts: 8
Registered: 24-02-2011

How can I remove credit card details?

Hello,
There is  a credit  card on my account as an extra payment method. This was put on to be used as a one off as I wasn't sure if payment would come out in the normal way, via direct debit that month.
As this isn't my own credit card, and I was only given permission to use it on that one occasion, i'd like to know how I can remove it from my account. There doesn't seem to be an option to cancel it's use on my account.
Any help would be appreciated.
Thanks
6 REPLIES
Superuser
Superuser
Posts: 9,044
Thanks: 495
Fixes: 43
Registered: 06-04-2007

Re: How can I remove credit card details?

I don't think it can be done by the user. Either raise a support ticket via Contact Us requesting this be done, or you could ring the CSC.
David
Flicker31
Newbie
Posts: 8
Registered: 24-02-2011

Re: How can I remove credit card details?

Thanks for that. I will get in touch with Plusnet and have it removed.  Smiley
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: How can I remove credit card details?

Raise a ticket and then reply in here when you've done so, one of us will pick it up.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Flicker31
Newbie
Posts: 8
Registered: 24-02-2011

Re: How can I remove credit card details?

Hello,
I've now raised a ticket.
I did try calling earlier today before my forum post, but there was an estimated 20 minute wait at the time, so I thought i'd see if anyone on here knew how to remove these details.
Thanks for help.
dick:quote
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: How can I remove credit card details?

Hi Flicker31,
Looks like that's been picked up and sorted out for you now, sorry about the delay on the phone. Hope all is good Smiley
Flicker31
Newbie
Posts: 8
Registered: 24-02-2011

Re: How can I remove credit card details?

Everything sorted now.
I had reason to phone again since and was connected straight away. I must have just got a busy time of day when I first called.
Thanks for the help.  Smiley