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How can I pay this bill totally ridiculous customer service from the dark ages

Garry1969
Newbie
Posts: 5
Thanks: 1
Registered: ‎23-08-2019

How can I pay this bill totally ridiculous customer service from the dark ages

Had a plusnet SIM card was absolute rubbish no service [-Censored-] customer service so I cancelled the account now have been told they have been chasing me for £27 for about a year so rang up wanting to pay to be told I couldn't pay because the account has been sold and they don't know who to I have had no other correspondence from anyone about this are plusnet really this [-Censored-] that when I ring to pay I can't now I have been told I have to try and find out who they sold the account to ??????? Bloody ridiculous  don't go with plusnet they are absolute utter [-Censored-]

8 REPLIES 8
Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Hello @Garry1969 I am deeply sorry for what has occurred and the manner in which your query was handled.

 

Can you please send me a private message with the following details, so we can have a look into this for you.

 

- Your full name

- Your Plusnet mobile number 

- Your full home address, including postcode

 

Please comment on this thread once you have sent me a private message, so we can follow up on your query.

 

Many thanks.

Garry1969
Newbie
Posts: 5
Thanks: 1
Registered: ‎23-08-2019

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Have sent you the details

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Hello @Garry1969

 

I have responded to your PM.

 

Please have a look at your inbox, once you have responded, please comment on this thread post so we can continue to assist you.

 

Many thanks.

Garry1969
Newbie
Posts: 5
Thanks: 1
Registered: ‎23-08-2019

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Have replied

Garry1969
Newbie
Posts: 5
Thanks: 1
Registered: ‎23-08-2019

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Hello no news still can’t pay with money do you accept ducks or goats
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Hi Gary,

Thanks for getting back to us.

More than happy to help if you could PM the following info:

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

 

We just need to pass security with your before we can discuss account specific info. Give us a nudge on here once you've sent that PM.

 

Thanks

Garry1969
Newbie
Posts: 5
Thanks: 1
Registered: ‎23-08-2019

Re: How can I pay this bill totally ridiculous customer service from the dark ages

I have already done this
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,911
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: How can I pay this bill totally ridiculous customer service from the dark ages

Thanks for the clarification @Garry1969 

I've just sent you a private message now, once you've responded I'll pick it up as soon as I can.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet