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How can I pay my final bill?

shure
Grafter
Posts: 509
Thanks: 1
Registered: 21-01-2013

How can I pay my final bill?

I've recently left Plusnet as I've moved abroad.  I received a letter requesting final payment, along with a telephone number to make the payment on.  However, when I ring the number it says payments cannot be accepted over the phone and refers me to the website to pay.  Which I can't do, as my logins have been cancelled.  Which genius thought that one up?

I could hang on for Customer Services on the off chance that they might be able to help me over the telephone anyway, but there's no way I'm waiting 45 minutes on hold from abroad, sorry.  Anyone know how I can get my payment to Plusnet without using The Force?

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,263
Thanks: 199
Fixes: 62
Registered: 27-04-2007

Re: How can I pay my final bill?

Hi, I'm sorry for any confusion.

 

A final bill would need to be paid over the phone with us.

 

The message on the phones relates to failed subscription payments which can fall into a separate process meaning that they can be paid online.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team