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How can I get my final bill/invoice?

Will8
Newbie
Posts: 1
Registered: ‎03-05-2023

How can I get my final bill/invoice?

I'm leaving Plusnet with 11 months left on the contract and have been told that there will be a £140 cancellation fee which will be taken by direct debit. I will need a copy of the bill/invoice for my finances, but how can I get a copy after I have left and no longer have access to my Plusnet account?
2 REPLIES 2
Mr_Paul
Seasoned Pro
Posts: 566
Thanks: 193
Fixes: 11
Registered: ‎07-06-2022

Re: How can I get my final bill/invoice?

I don't know how it works with Plusnet, but when I have switched broadband and mobile providers in the past, (from BT, BT Mobile and EE), I have still had access to my online account with the "losing" company for at least 3 months after leaving.

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,905
Thanks: 1,513
Fixes: 479
Registered: ‎01-01-2012

Re: How can I get my final bill/invoice?

Morning @Will8 

I'm really sorry for how long it's taken us to reply to you.

You'll still have access to your account for 12 months after you leave us so you should be able to access the final bill.

If you have any further questions give me a shout

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team