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How can I get my final bill/invoice?

Will8
Newbie
Posts: 1
Registered: ‎03-05-2023

How can I get my final bill/invoice?

I'm leaving Plusnet with 11 months left on the contract and have been told that there will be a £140 cancellation fee which will be taken by direct debit. I will need a copy of the bill/invoice for my finances, but how can I get a copy after I have left and no longer have access to my Plusnet account?
2 REPLIES 2
Anonymous
Not applicable

Re: How can I get my final bill/invoice?

I don't know how it works with Plusnet, but when I have switched broadband and mobile providers in the past, (from BT, BT Mobile and EE), I have still had access to my online account with the "losing" company for at least 3 months after leaving.

 

 

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,147
Thanks: 1,871
Fixes: 503
Registered: ‎01-01-2012

Re: How can I get my final bill/invoice?

Morning @Will8 

I'm really sorry for how long it's taken us to reply to you.

You'll still have access to your account for 12 months after you leave us so you should be able to access the final bill.

If you have any further questions give me a shout

As of the 1st of January 2026, I no longer work in Plusne,t so I'll be unable to assist you with any queries.