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How can I get PlusNet to take more money from me?

Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

How can I get PlusNet to take more money from me?

I am posting this here in a vain attempt to get this fixed.  I pay for my broadband and an extra £1 for my domain.  All has been fine up to VAT change.  When VAT went down to 15% all was OK, but since it returned to 17.5% I have only be charged for my broadband and not the extra for my domain. 
Latest joke in this long running saga is PlusNet have just issued me a £1 credit note!!!
History is -
12 February ticket 32013309
6 March ticket 32372295
7 April ticket 32854195
Is there any hope that someone within PlusNet can actually sort this out for me?  I think I have been told 5 times it has been fixed.
5 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: How can I get PlusNet to take more money from me?

Hi there,
I've raised a problem internally, passed feedback back for the agents who have dealt with this so far and have updated your ticket.
Sorry for the issues so far. Sad
Nick_Russell
Grafter
Posts: 553
Registered: 10-05-2007

Re: How can I get PlusNet to take more money from me?

I think I have now been told 5 or 6 times this has been fixed.
I have just received my June invoice - still wrong, it is £16.49.
To date nine different people have looked into this matter for me.  Please would someone else now look at it?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: How can I get PlusNet to take more money from me?

Hi there,
The problem I raised hasn't yet been fixed (it's currently in testing), as soon as that's sorted I'll let you know.
win7xp
Grafter
Posts: 124
Registered: 14-03-2010

Re: How can I get PlusNet to take more money from me?

Would have been a nice touch to let the OP know in advance that it hadn't been fixed yet without them having to wash PN's dirty linen in public yet again
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: How can I get PlusNet to take more money from me?

There's a ticket on the account which has updates on it.
I was just advising here for completeness.