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How can I get PlusNet to take more money from me?
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How can I get PlusNet to take more money from me?
06-05-2010 9:55 AM
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I am posting this here in a vain attempt to get this fixed. I pay for my broadband and an extra £1 for my domain. All has been fine up to VAT change. When VAT went down to 15% all was OK, but since it returned to 17.5% I have only be charged for my broadband and not the extra for my domain.
Latest joke in this long running saga is PlusNet have just issued me a £1 credit note!!!
History is -
12 February ticket 32013309
6 March ticket 32372295
7 April ticket 32854195
Is there any hope that someone within PlusNet can actually sort this out for me? I think I have been told 5 times it has been fixed.
Latest joke in this long running saga is PlusNet have just issued me a £1 credit note!!!
History is -
12 February ticket 32013309
6 March ticket 32372295
7 April ticket 32854195
Is there any hope that someone within PlusNet can actually sort this out for me? I think I have been told 5 times it has been fixed.
Message 1 of 6
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Re: How can I get PlusNet to take more money from me?
06-05-2010 12:04 PM
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Hi there,
I've raised a problem internally, passed feedback back for the agents who have dealt with this so far and have updated your ticket.
Sorry for the issues so far.
I've raised a problem internally, passed feedback back for the agents who have dealt with this so far and have updated your ticket.
Sorry for the issues so far.
Message 2 of 6
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Re: How can I get PlusNet to take more money from me?
05-06-2010 6:49 PM
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I think I have now been told 5 or 6 times this has been fixed.
I have just received my June invoice - still wrong, it is £16.49.
To date nine different people have looked into this matter for me. Please would someone else now look at it?
I have just received my June invoice - still wrong, it is £16.49.
To date nine different people have looked into this matter for me. Please would someone else now look at it?
Message 3 of 6
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Re: How can I get PlusNet to take more money from me?
08-06-2010 10:59 AM
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Hi there,
The problem I raised hasn't yet been fixed (it's currently in testing), as soon as that's sorted I'll let you know.
The problem I raised hasn't yet been fixed (it's currently in testing), as soon as that's sorted I'll let you know.
Message 4 of 6
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Re: How can I get PlusNet to take more money from me?
08-06-2010 2:41 PM
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Would have been a nice touch to let the OP know in advance that it hadn't been fixed yet without them having to wash PN's dirty linen in public yet again
Message 5 of 6
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Re: How can I get PlusNet to take more money from me?
08-06-2010 3:06 PM
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There's a ticket on the account which has updates on it.
I was just advising here for completeness.
I was just advising here for completeness.
Message 6 of 6
(648 Views)
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