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How can I contact you from outside the UK?

Orbital
Newbie
Posts: 4
Registered: ‎11-04-2023

How can I contact you from outside the UK?

I am currently living outside the UK so I cannot call your phone number. I am having an issue with the billing for the broadband I provide for my tenants. How am I supposed to contact you?
9 REPLIES 9
jab1
Legend
Posts: 17,648
Thanks: 5,753
Fixes: 265
Registered: ‎24-02-2012

Re: How can I contact you from outside the UK?

@Orbital Try +44 345 140 0200

John
Orbital
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: How can I contact you from outside the UK?

I don't have a phone line out here, I'm travelling across multiple countries. I won't be back in the UK for 11 months.
jab1
Legend
Posts: 17,648
Thanks: 5,753
Fixes: 265
Registered: ‎24-02-2012

Re: How can I contact you from outside the UK?

You don't have any telecommunication facility at all? 😮

John
Orbital
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: How can I contact you from outside the UK?

What would I need it for? I can connect to the hotel WiFi to get online. Every company I've ever been a customer of has an email contact except for plusnet.
jab1
Legend
Posts: 17,648
Thanks: 5,753
Fixes: 265
Registered: ‎24-02-2012

Re: How can I contact you from outside the UK?

Do the hotels not have telephones?

John
Orbital
Newbie
Posts: 4
Registered: ‎11-04-2023

Re: How can I contact you from outside the UK?

Oh sure. Like they are just going to let customers make international phonecalls at no expense!
Contacting a company shouldn't cost them, or me, money. That's why they have 0800 numbers.
MisterW
Superuser
Superuser
Posts: 15,426
Thanks: 5,947
Fixes: 423
Registered: ‎30-07-2007

Re: How can I contact you from outside the UK?

@Orbital one of the Plusnet help team should pick this thread up and raise a 'ticket' to which you can reply and explain the issue. It may take a day or two to get a response though as they're quite busy.

I'll ask the mods to move this thread to the Account/Billing section for better visibility...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

dvorak
Moderator
Moderator
Posts: 29,644
Thanks: 6,665
Fixes: 1,485
Registered: ‎11-01-2008

Re: How can I contact you from outside the UK?


Moderators Note


This topic has been moved from Broadband to My Account/ Billing 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
csmith94
Plusnet Help Team
Plusnet Help Team
Posts: 398
Thanks: 165
Fixes: 31
Registered: ‎01-12-2020

Re: How can I contact you from outside the UK?

Hi @Orbital - Thanks for reaching out over the forums, you can add to this thread with what you need help with or just drop me a PM Smiley 

 

If you've noticed a sudden increase in your bill since April, this more than likely the CPI price increase. You can visit: https://www.plus.net/help/legal/cpi-plus-guide/ for more info. 

 Curtis Smith
 Plusnet Help Team