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How can I close a question

FIXED
daveplus
Aspiring Pro
Posts: 366
Thanks: 63
Fixes: 3
Registered: ‎25-08-2010

How can I close a question

I need to because there are supposedly 6 questions relating to the home move I initiated today and (weirdly) only 4 questions can be open at one time!!!

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,298
Fixes: 690
Registered: ‎21-04-2017

Re: How can I close a question

Fix

Hi @daveplus I'm sorry to see the excess questions/tickets that have been opened in relation to your house move. 

3 of the tickets which are open for us to monitor things although the remaining 3 tickets don't really need to be open so I've closed them now. The ticket 194061160 is the main house move one where we'll provide updates on the order.

The ticket 194061010 is automated and controls your account billing, suspending it when we've ceased your service and reactivating the billing when your order has completed at your new address. That should always be open, it'll close automatically as soon as your order has completed.

Finally the ticket 194061265 is there for us to re-apply discounts later in the year in line with your contract.

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team