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How can I check my application was tracked via moneysavingsexpert.com ?

Holts
Newbie
Posts: 1
Registered: 11-03-2016

How can I check my application was tracked via moneysavingsexpert.com ?

Title says it all really , I used the link on their website but nothing I have seen in the sign up emails from Plusnet confirms this , I may well be missing something , but how can I check ?
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,202
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: How can I check my application was tracked via moneysavingsexpert.com ?

Hi Holts, welcome to the forums!
I've checked your account and can confirm that the money saving expert cashback offer is logged on your account and as this is an auto-redeem cashback offer, you should receive the cheque within 60 days of the first service going active.
I hope this helps Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Educ8millie
Newbie
Posts: 1
Registered: 12-03-2016

Re: How can I check my application was tracked via moneysavingsexpert.com ?

Hi
I am still waiting for my cash back. I joined Plusnet on 23.11.15 via Moneysavingexperts link on their site. Can you help please? Thank you.
Plusnet Help Team
Plusnet Help Team
Posts: 4,202
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: How can I check my application was tracked via moneysavingsexpert.com ?

It looks like the incorrect promo code went on to the account during sign up, however I have checked and confirmed that you did sign up through MSE and taken the appropriate action to get this corrected for you.
I've been advised that the cheque should be with you within 15 working days.
I hope this helps. Thanks for your patience Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
markusparkus
Newbie
Posts: 1
Registered: 21-03-2016

Re: How can I check my application was tracked via moneysavingsexpert.com ?

I also signed up via MoneySavingExpert and have received no confirmation or details on the cashback offer.  How can I check? Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 4,202
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: How can I check my application was tracked via moneysavingsexpert.com ?

I've checked your account and can confirm the correct MSE (MoneySavingExpert) cashback code is on your account. You should receive the cheque within 60 days of the first service going active Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Sandy17
Newbie
Posts: 1
Registered: 27-03-2016

Re: How can I check my application was tracked via moneysavingsexpert.com ?

I also want to know how to track my application was processed through Money Saving Expert to claim my £75 cashback.
Plusnet Help Team
Plusnet Help Team
Posts: 4,202
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: How can I check my application was tracked via moneysavingsexpert.com ?

I've checked your account and can confirm it's on the MSE cashback code, so you should also receive your cheque within 60 days of the service activating.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
bjt
Newbie
Posts: 4
Registered: 07-03-2016

Re: How can I check my application was tracked via moneysavingsexpert.com ?

Hello, I also signed up using Money Saving Expert with a £75 cashback deal but have not heard anything or received any email. Are you able to confirm its being tracked in my account?
Plusnet Help Team
Plusnet Help Team
Posts: 4,202
Thanks: 845
Fixes: 178
Registered: 25-03-2015

Re: How can I check my application was tracked via moneysavingsexpert.com ?

I'll check this tomorrow for you and provide an update via your account Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team