How Do I Set Up Mobile Account ?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: How Do I Set Up Mobile Account ?
How Do I Set Up Mobile Account ?
21-11-2018 9:01 PM - edited 21-11-2018 9:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Got the e-mail that has a link to account page which asks for username, which I don't have, or mobile number which I do have, and password which I have not set up. Forum search brings up a few suggestions such as account number and reset password but nothing happens. HELP !!
Edit: All sorted now but hard work. Why do the instructions not tell you what you actually need to do !
Re: How Do I Set Up Mobile Account ?
22-11-2018 11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @molerat,
Sincere apologies for any inconvenience you had there, I appreciate your feedback which has been noted. I'm pleased you managed to get through it.
Let us know if you need anything further.
Thanks.
Re: How Do I Set Up Mobile Account ?
05-01-2019 10:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good Morning....Confused here!
I'm a new customer to Mobile and have received a welcome email with a link to "Set up my mobile account"
When I follow the link it asks me to enter my username or mobile number and a password.....No option to set it up!
I tried entering my existing phone/broadband details but get told...."oops something went wrong , try again"
Am I missing something here?
Re: How Do I Set Up Mobile Account ?
05-01-2019 12:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi CA2Gary@
Please accept my sincerest apologies for any inconvenience caused.
It would be best to dial 500 from your handset or alternatively 0800 328 4627
Our dedicated Mobile customer services team will be able to walk you through set up.
Please let us know how you get on.
Thank you.
Re: How Do I Set Up Mobile Account ?
08-01-2019 3:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Found a solution to this problem
1 Install the Plusnet Mobile App on your phone
2 Log into the App using your mobile number but select "forgotten your password"
3 Enter your email address for a password reset (this allows password creation if a new customer)
4 Follow password reset email instructions and create a password
5 Log into the App again using your mobile number and your newly created password
6 You will be prompted to validate your access to the APP
Problem solved
Note: Your mobile number and password is also valid for accessing your mobile account via the Plusnet website
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: How Do I Set Up Mobile Account ?