I'm having real problems leaving Plus Net and I am having direct debits taken from my bank account even when the service has ceased. Tried to sort out over the phone to no avail. Was promised a call back which hasn't happened. Tried to log on to my account to raise a ticket, but account appears to have been wiped.
If I can provide the details to one of the reps on here can they have a look or do I need to resort to writing letters? I am reluctant to keep trying to fix this over the phone as it's exasperating and I've done this three times already.
I'm really sorry to see the poor experience you've had following your services migrating away @Quidconogo
Looking over the account, I can see this was resolved by a colleague earlier this morning and the account has been closed along with a pro-rata refund for any payments that covered the time after your services had left us.