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Home move issues

nabllik
Newbie
Posts: 5
Registered: 18-02-2009

Home move issues

Hi Jojo,
Can you take a look at this ticket for me please?
47620104
I moved house, and had to get a BT line installed.  Once it was in, I called and asked to move numbers for ADSL, and at the same time asked to move to the Extra package as I will need more than 10Gb of data per month.
I have checked, and it seems that this was not done.  I have done it myself, but, of course, I missed the start of the billing period by approximately 12 hours.  This means that this month, I could be liable for some extra usage charges which I should not have if I had been moved over to the Extra Package when I asked.
Also, the High Speed Broadband page is showing my old number as the ADSL number, and not my new one.
Thanks in advance.
Nicholas J Ball
3 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Home move issues

Hi nabllik,
I've changed the number now, although this would have happened automatically once the order completed. Can you tell me how/when you requested to be changed to extra?
Jojo Smiley
nabllik
Newbie
Posts: 5
Registered: 18-02-2009

Re: Home move issues

Hi Jojo,
I asked to move to Extra last week when I called about the house move.
It's all sorted now though.
Thanks!
Nicholas J Ball
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Home move issues

Hi there,
Glad to hear it, thanks Smiley
If there's anything at all we can help with please let us know.