I rang plusnet a couple of weeks ago to let them know I was moving house and to transfer my phone and broadband. They said this should all be straight forward and that it would go live on 12th May, which is great as it only means 5 days without broadband. However, earlier this week I received an email saying the ticket was now on hold until 19th May, with no explanation why. Does this mean I will now be without broadband for an extra week? Will I have to pay for the 11 days I will be without services? I have tried replying to the ticket online twice but disappointingly have had no response, and I can't get through on the phone. I now can't even find my tickets online! Is there anything I can do other than spending half an hour on hold waiting to speak to someone? Thanks.