Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Home move delayed?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Home move delayed?
Home move delayed?
09-05-2015 10:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I rang plusnet a couple of weeks ago to let them know I was moving house and to transfer my phone and broadband. They said this should all be straight forward and that it would go live on 12th May, which is great as it only means 5 days without broadband.
However, earlier this week I received an email saying the ticket was now on hold until 19th May, with no explanation why.
Does this mean I will now be without broadband for an extra week? Will I have to pay for the 11 days I will be without services?
I have tried replying to the ticket online twice but disappointingly have had no response, and I can't get through on the phone.
I now can't even find my tickets online!
Is there anything I can do other than spending half an hour on hold waiting to speak to someone? Thanks.
However, earlier this week I received an email saying the ticket was now on hold until 19th May, with no explanation why.
Does this mean I will now be without broadband for an extra week? Will I have to pay for the 11 days I will be without services?
I have tried replying to the ticket online twice but disappointingly have had no response, and I can't get through on the phone.
I now can't even find my tickets online!
Is there anything I can do other than spending half an hour on hold waiting to speak to someone? Thanks.
Message 1 of 2
(641 Views)
1 REPLY 1
Re: Home move delayed?
09-05-2015 10:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
for your tickets - see my sig - help assistant
Message 2 of 2
(335 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Home move delayed?