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Home Phone - Cancellation stopped

FIXED
Alucidnation
Grafter
Posts: 180
Thanks: 8
Registered: 03-01-2015

Home Phone - Cancellation stopped

Could someone please tell me why you are holding up my transfer away.

 

I have just had this email saying.....

"Your request to move your Home Phone product away has now been cancelled"

 

It has not been cancelled at all and i am due to migrate to BT on Monday.

 

Would someone look into this please

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,790
Thanks: 1,054
Fixes: 233
Registered: 21-04-2017

Re: Home Phone - Cancellation stopped

Fix

Hello there.

 

It looks like the order to take over your services was cancelled by your new provider.

I'd recommend getting in touch with them to investigate this.


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team