Home Phone - Cancellation stopped
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Home Phone - Cancellation stopped
02-04-2020 11:04 AM
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HI,
I'm trying to switch to different provider (TalkTalk) and I've received this email from Plusnet:
Thanks for deciding to stay with Plusnet.
You request to move your Home Phone product away has now been cancelled.
This email confirms that your transfer has stopped and that your Home Phone product won't be changed.
But I haven't tried to stop the move, and when I sign into my new TalkTalk account it says the move is going smoothly.
Re: Home Phone - Cancellation stopped
04-04-2020 9:07 PM
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Can anyone help? I don't want to get billed by two providers
Re: Home Phone - Cancellation stopped
04-04-2020 9:09 PM
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Moderators Note
This topic has been moved from ADSL Broadband to My Account/ Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Home Phone - Cancellation stopped
05-04-2020 9:26 AM
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These are just auto-emails. Everything is a mess at the moment and PlusNet have chosen to ignore all phone calls and emails. I wouldn't choose a new provider unless you can be sure that they will complete the transfer.
Re: Home Phone - Cancellation stopped
06-04-2020 9:08 PM
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Yikes that sounds pretty bad, I guess I'll just wait and see.
Re: Home Phone - Cancellation stopped
08-04-2020 4:47 PM
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@elliotgehin We cannot cancel your order unless you ask us to, it sounds like the new provider has cancelled your order so please get in touch with them. There is nothing we can do on our end.
Re: Home Phone - Cancellation stopped
09-04-2020 11:53 AM
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I've contacted TalkTalk, thank you
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