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Home Phone - Cancellation stopped

FIXED
Alucidnation
Rising Star
Posts: 310
Thanks: 15
Registered: ‎03-01-2015

Home Phone - Cancellation stopped

Could someone please tell me why you are holding up my transfer away.

 

I have just had this email saying.....

"Your request to move your Home Phone product away has now been cancelled"

 

It has not been cancelled at all and i am due to migrate to BT on Monday.

 

Would someone look into this please

1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Home Phone - Cancellation stopped

Fix

Hello there.

 

It looks like the order to take over your services was cancelled by your new provider.

I'd recommend getting in touch with them to investigate this.


Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet