Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Holding my cashback untill i pay my bill!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Holding my cashback untill i pay my bill!
Holding my cashback untill i pay my bill!
03-09-2013 8:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello i joined plusnet over 2 months ago and was promised if i left my talktalk provider i would get a 50 pound cashback as part of the deal. They sent the cheque out in the wrong name and it took me a month and a half ringing everyday to find out why they had not sent the cheque. 7 days ago i was told that they had issued a new cheque in the correct name and i was happy i waited 7 days to be told on my ticket online that they were not sending the cheque until the out standing balance was paid. my argument is you have no right in holding money you owe me. i dont understand why i was given an option to either have the money transferred onto my account or sent out in cheque form if [mremoved] was going to stick his nose in and tell me he was not going to send it!!
jim:csa
jim:csa
Message 1 of 5
(1,216 Views)
4 REPLIES 4
Re: Holding my cashback untill i pay my bill!
04-09-2013 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Why would they give cashback to someone who looks like they might be a bad debtor?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Message 2 of 5
(556 Views)
Re: Holding my cashback untill i pay my bill!
04-09-2013 9:18 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
HI mollymoo,
I'm looking into this for you, and will update as soon as I know what's going on - I'm not sure from the latest ticket response that the only issue is the outstanding payment. I'll update when I know more.
I'm looking into this for you, and will update as soon as I know what's going on - I'm not sure from the latest ticket response that the only issue is the outstanding payment. I'll update when I know more.
Message 3 of 5
(556 Views)
Re: Holding my cashback untill i pay my bill!
04-09-2013 11:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for your responce. im not a bad debtor at all it has nothing to do with the cheque the terms and conditions where aslong as my account was not in a failed state they would send the cheque which they did in the wrong name
Message 4 of 5
(556 Views)
Re: Holding my cashback untill i pay my bill!
04-09-2013 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've arranged for the cheque to be sent out to you today as per the conversation on the phone, it'll be sent out in the name of the account holder. Hope that clears things up, and I'm really sorry about how this has happened.
I've arranged for the cheque to be sent out to you today as per the conversation on the phone, it'll be sent out in the name of the account holder. Hope that clears things up, and I'm really sorry about how this has happened.
Message 5 of 5
(556 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Holding my cashback untill i pay my bill!