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Hold on account

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Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2020

Hold on account

Is it possible to get my account put on some type of hold. We are an air cadet unit and have been stood down until the 31st August 2020 so we are not allowed into our buildings so dont want to be paying for a connection we are not using.
Thanks
5 REPLIES 5
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Newbie
Posts: 3
Registered: ‎30-03-2020

Re: Hold on account

Did you ever get a response?

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Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2020

Re: Hold on account

Hi, no never got a direct reply and customer service centres closed.
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Newbie
Posts: 3
Registered: ‎30-03-2020

Re: Hold on account

Me neither. Can’t speak to anyone nor leave a message. Just go round and round in circles. I suppose we are the least of their concerns.
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Newbie
Posts: 3
Thanks: 1
Registered: ‎26-03-2020

Re: Hold on account

Yer customers seem to be just that, even their web chat is offline meaning that they aren't even working from home to help us.
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Pro
Posts: 867
Thanks: 188
Fixes: 4
Registered: ‎22-11-2014

Re: Hold on account


@Uptonatc wrote:
even their web chat is offline 

Web chat has been closed down (about 2 months ago). Support is supposed to be either phone or forum now. Not really sure how well that is working though!