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Ho can I confirm that my product is changing?

cossack101
Dabbler
Posts: 21
Registered: 21-06-2011

Ho can I confirm that my product is changing?

A few days ago I filled in a product change request from extra to unlimited because I am exceeding the 60gb usage limit.
I just realised that I didn't get an email confirmation. My bill date is tomorrow and I can't find any trace of my product request in the plusnet convoluted account settings. I also no longer have the option to change available.
How can I test that it is registered or alert peopl to my requirement?
Cheers
12 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ho can I confirm that my product is changing?

look at closed questions here https://www.plus.net/wizard/?p=search
cossack101
Dabbler
Posts: 21
Registered: 21-06-2011

Re: Ho can I confirm that my product is changing?

Thanks Oldjim you are a star.
I do indeed have a closed question confirming my change hidden between a list of usage warnings. I don't realised I could pull up that list.
Thanks again
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ho can I confirm that my product is changing?

Hi there,
Looks like the account change went ahead as scheduled last night, hope all is good with the account?
plusnetsting
Newbie
Posts: 5
Registered: 08-04-2013

Re: Ho can I confirm that my product is changing?

I suggest you check you 'Questions' in Account summary. You may find you have committed yourself to a further 12 month contract without realising it. In their service notice they don't say it is a NEW contracrt - just    Wevegotyou (Contracted).
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Ho can I confirm that my product is changing?

Hi there,
It's actually marked when you choose the account to upgrade? i.e. if upgrading to Unlimited there's an Unlimited (contracted) option which is cheaper than the regular Unlimited option?
plusnetsting
Newbie
Posts: 5
Registered: 08-04-2013

Re: Ho can I confirm that my product is changing?

Yes it says that but you might already be on a contract which has not finished. It should say Plusnet Unlimited (New Contract). Sneaky eh.
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Ho can I confirm that my product is changing?

Thanks cossack101 for asking the question, and to Oldjim for providing the link https://www.plus.net/wizard/?p=search
I was going to ask the same question.
Wouldn't it be useful to be sent an email as wellHuh (Perhaps that should go in the "Your Feedback" forum  Roll eyes )
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ho can I confirm that my product is changing?

Already raised several times but nothing done  Sad
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Ho can I confirm that my product is changing?

It's being done! Bob's actually writing it.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Ho can I confirm that my product is changing?

Give him a keyboard please  Grin
MsDizzie
Grafter
Posts: 132
Registered: 21-11-2012

Re: Ho can I confirm that my product is changing?

Hurrah! Makes life easier all round when the customer has a "receipt" in the form of an email  Wink
Superuser
Superuser
Posts: 9,517
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Ho can I confirm that my product is changing?

There is already a 'receipt' in the form of a service notice in My Questions. However newer members don't think to look there. The promised email should solve that problem.
David