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Higher Than Expected Bill (Homephone & Fibre)

FIXED
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Higher Than Expected Bill (Homephone & Fibre)

I had the same issue last month which was resolved - https://community.plus.net/t5/My-Account-Billing/Unexpected-Increase-On-Decembers-Bill-Fibre-amp-Hom...

However this months bill is also higher than I expected? I can’t tell from the bill if my discounts have been applied?

I know my current contact runs out on the 28th of January (I will be renewing before 28/01) - I wouldn’t have thought 8 days out of contract billing would be £10?

Can someone please have a look and advise? Smiley
6 REPLIES 6
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Higher Than Expected Bill (Homephone & Fibre)

@Corsa 

Is it possible that your accpont has been credited the overcharge from last month so that you have really been charged the out of contract rate a month early. If you read page 2 of your bill it should give you a breakdown of the charges.

Hopefully a staffer will come along and sort this for you.

For information, Plusnet seem tp prepare their bills ready for submission to banks quite early. I mention this because if you leave it until the last week or so of a contract before renewing you might find that you are charged the out of contract rate for a month. The excess charge is then credited against the subsequent bill.

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Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: Higher Than Expected Bill (Homephone & Fibre)

@Baldrick1

I can see the refund on the bill.

I’ve tried going through the charges and discounts on page 2 of the bill, but I can’t understand what’s going on.

I’m not bothered about out of contract charges because as you say, they’ll be credited against the next bill once I’ve sorted out the new contract.

£10 just seem a bit high for 8 days out of contract!

Unless I’ve read the bill wrong.
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
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Registered: ‎27-11-2020

Re: Higher Than Expected Bill (Homephone & Fibre)

Fix

Hey there @Corsa I have added a ticket to the account on https://www.plus.net/wizard/?p=view_question&id=230406733 let me know if you have any questions Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: Higher Than Expected Bill (Homephone & Fibre)

Thanks for having a look and sorting it out @willcutforth

Much appreciated! Smiley
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Higher Than Expected Bill (Homephone & Fibre)

You're very welcome Smiley Do you need me to do anything else?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Corsa
Grafter
Posts: 54
Thanks: 6
Registered: ‎17-12-2017

Re: Higher Than Expected Bill (Homephone & Fibre)

That’s everything for now, thanks! Smiley