It's cost an extra 9.99 and I'm not in the least bit amused. If this is what the cost is now I'll definitely be changing supplier.
I have never ever had a phone plugged in either, literally just use the wifi.
Thanks for any help.
Re: Hidden charges
21-08-2017 8:43 PM - edited 21-08-2017 8:47 PM
Hi welcome to the forum
It is not a hidden charge, that will be the cost of your broadband, it's likely that you will have had a discounted period , where your broadband was free, that period has now finished, hence you are now seeing the standard charge of 9.99 for unlimited adsl broadband.
If you click here ( login required ) you wilt be able to see all your invoices and what discounts you have been getting.
if you you are out of contract ( they can also advise when your contract ends) you may wish to call the Customer Options Team on 0800 013 2632 to see what deal they can offer , they are shut now though , their closing time is 8 pm