Hidden charges
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Hidden charges
21-08-2017 8:30 PM
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It's cost an extra 9.99 and I'm not in the least bit amused. If this is what the cost is now I'll definitely be changing supplier.
I have never ever had a phone plugged in either, literally just use the wifi.
Thanks for any help.
Re: Hidden charges
21-08-2017 8:43 PM - edited 21-08-2017 8:47 PM
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Hi welcome to the forum
It is not a hidden charge, that will be the cost of your broadband, it's likely that you will have had a discounted period , where your broadband was free, that period has now finished, hence you are now seeing the standard charge of 9.99 for unlimited adsl broadband.
If you click here ( login required ) you wilt be able to see all your invoices and what discounts you have been getting.
if you you are out of contract ( they can also advise when your contract ends) you may wish to call the Customer Options Team on 0800 013 2632 to see what deal they can offer , they are shut now though , their closing time is 8 pm
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hidden charges
21-08-2017 8:48 PM
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Re: Hidden charges
21-08-2017 8:50 PM
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Hi
You will have been advised of the costs for during and after the free/discounted period during sign up, and in your sign up welcome email
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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