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Hidden cancellation fees

mafroom13
Newbie
Posts: 1
Registered: ‎27-02-2013

Hidden cancellation fees

Hi,
I joined Plusnet last summer on a free installation offer. As I was renting on a short term lease I asked what cancellation fees would be involved on my account. It was explained to me that there was a £25 payment which I would be liable for to cover BT's costs. Fair enough I thought.
I am now about to move and called up to cancel my subscription.
I was told I would have to pay £50 in charges - the £25 to as was explained and a further £25 deferred setup fee ?
As I have explained, I was told that there were no costs involved in getting me setup with plusnet. Further into the conversation It was explained to me in a very unprofessional manner by [mremoved], that Plusnet do not keep recordings back further than six months in order to retrieve the conversation I had when setting up the account, and thus establishing the fact I was told I would not pay any fees for the setup.
As Plusnet could not provide evidence of this, I would be subject to paying these fees and if that could not be done the usual process would be followed.
This is ridiculous, I have had better service from call centres in the outer reaches of Bangladesh than I got from this #@###. What ever happened to the customer is always right ?
I will be seeking advice elsewhere from ombudsmen etc, but whatever help can you offer me in this situation would be very gratefully received
My username is Heckler1971
Kind Regards
Mike Burns
jim:csa