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Hooked
Posts: 7
Registered: ‎07-03-2018

Hi

Right a want a refund back into my mates Linda baxters bank account that 20 quid yous took was for shopping for my son my son now has to starve he's only 2 and a half year old I hope your proud of yourself left me with no money or no money to get food will be taking you to court
14 REPLIES 14
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Moderator
Moderator
Posts: 20,327
Thanks: 3,783
Fixes: 416
Registered: ‎06-04-2007

Re: Hi

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Plusnet Help Team
Plusnet Help Team
Posts: 17,528
Thanks: 5,456
Fixes: 921
Registered: ‎21-04-2017

Re: Hi

Sorry to hear that. If you can PM your username I'll be happy to look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Hooked
Posts: 7
Registered: ‎07-03-2018

Re: Hi

Username!!!!! Who's Username?
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Moderator
Moderator
Posts: 29,630
Thanks: 3,069
Fixes: 460
Registered: ‎14-04-2007

Re: Hi

The Plusnet account holder's username I would guess.

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

Highlighted
Hooked
Posts: 7
Registered: ‎07-03-2018

Re: Hi

I don't know it its my pals broadband
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Hero
Posts: 4,491
Thanks: 1,183
Fixes: 24
Registered: ‎30-07-2008

Re: Hi

Every customer has a username - if she has a Plusnet email address it's the word after the '@' and before 'plus.com'.

To PM (Private Message) Gandalf, click on his name to the left of his post above, and the 'Send Private Message' option will be on the right of your screen below 'Contact Me'.

Bear in mind that double negatives are a complete no-no
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Hooked
Posts: 7
Registered: ‎07-03-2018

Re: Hi

I don't know her username this is rediculous I'm littuerely sitting way no money to get food for my son
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Plusnet Help Team
Plusnet Help Team
Posts: 17,528
Thanks: 5,456
Fixes: 921
Registered: ‎21-04-2017

Re: Hi

If you can PM the address or some details I could use to locate the account in question we can look into this further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Community Gaffer
Community Gaffer
Posts: 3,461
Thanks: 5,793
Fixes: 116
Registered: ‎29-09-2011

Re: Hi

Hi Natalie, 

We're unable to assist you if you are not the account holder. If you friend believes that they have been billed incorrectly ask them to drop me a private message here and I'd love to help however if we've taken payment for her service as normal then there isn't much we will be able to do to help.

 

 Jono H
 Plusnet Community Manager
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Community Veteran
Posts: 38,460
Thanks: 1,033
Fixes: 62
Registered: ‎15-06-2007

Re: Hi

Right a want a refund back into my mates Linda baxters bank account that 20 quid yous took was for shopping for my son my son now has to starve he's only 2 and a half year old I hope your proud of yourself left me with no money or no money to get food will be taking you to court 

I am totally confused
Plusnet don't take money for shopping
If you are saying that your son took for shopping on the internet via a Plusnet then I have to assume that was an on line transaction which is nothing to do with Plusnet as they are only the internet provider

Unless somebody signed up for a new account with Plusnet which shouldn't be possible for a two and a half year old as they would need to know the full bank account code

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Seasoned Champion
Posts: 1,155
Thanks: 487
Fixes: 23
Registered: ‎07-07-2009

Re: Hi

I have to agree the opening post does not make any sense. I can't understand what is going on.Huh

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Superuser
Superuser
Posts: 15,988
Thanks: 6,409
Fixes: 50
Registered: ‎22-08-2007

Re: Hi

It could read something along the lines of...

  1. @natalieingleby9 gave Linda Baxter (her mate) £20 to be spent on feeding @natalieingleby9's son
  2. Linda put the money in her bank account
  3. Linda has a Plusnet service costing £19.99 a month (as has been offered recently)
  4. Plusnet has taken the due payment from Linda's bank account as Linda has authorised
  5. @natalieingleby9 is now 'blaming' Plusnet because Linda now has no money left in the bank to feed her son

If the above interpretation is correct, then @natalieingleby9 really needs to have a good chat with her "mate" Linda and tell her that she ought not to use money entrusted to her (to feed the son), to pay their own bills.

Highlighted
Hooked
Posts: 7
Registered: ‎07-03-2018

Re: Hi

I have sorted it Linda is putting it in ma partners account the day
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Moderator
Moderator
Posts: 20,327
Thanks: 3,783
Fixes: 416
Registered: ‎06-04-2007

Re: Hi

Moderator's note:

Duplicate posts removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still