Here we go again
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- Plusnet Community
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- Here we go again
17-01-2019 6:56 PM
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One day after failed DD, restrictions are put in place, and here comes a staff member to inform me, restrictions have been lifted [lies]
Once again access to my account is blocked, so I can't pay my bill. The way around this is that I have to put some money into my mobile phone, and connect my PC via it's hotspot. but I won't be doing that this time, why should I have to spend more just to access my account on here.
No access to my account, no payment, quite simple.
Fix your website
Fixed! Go to the fix.
17-01-2019 9:04 PM
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Hello @Menace65,
Thanks for getting in touch with us.
While I understand you are skeptical about this, I have removed the unwarranted restrictions on your account. You should be able to browse as normal within the next 10 minutes.
This is part of a bigger issue we are aware of. Our incident management team are working on a fix for this issue as a top priority.
Please do get back in touch if there is anything further we can help you with.
Re: Here we go again
17-01-2019 9:17 PM
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Thank you
Happy new year
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