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Here we go again

FIXED
Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Here we go again

One day after failed DD, restrictions are put in place, and here comes a staff member to inform me, restrictions have been lifted [lies]

 

Once again access to my account is blocked, so I can't pay my bill. The way around this is that I have to put some money into my mobile phone, and connect my PC via it's hotspot. but I won't be doing that this time, why should I have to spend more just to access my account on here.

 

No access to my account, no payment, quite simple.

 

Fix your website

2 REPLIES 2
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Here we go again

Fix

Hello @Menace65,

Thanks for getting in touch with us.

 

While I understand you are skeptical about this, I have removed the unwarranted restrictions on your account. You should be able to browse as normal within the next 10 minutes.

This is part of a bigger issue we are aware of. Our incident management team are working on a fix for this issue as a top priority.

 

Please do get back in touch if there is anything further we can help you with.

Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Here we go again

Thank you

 

Happy new year