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Here we go again

FIXED
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Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Here we go again

One day after failed DD, restrictions are put in place, and here comes a staff member to inform me, restrictions have been lifted [lies]

 

Once again access to my account is blocked, so I can't pay my bill. The way around this is that I have to put some money into my mobile phone, and connect my PC via it's hotspot. but I won't be doing that this time, why should I have to spend more just to access my account on here.

 

No access to my account, no payment, quite simple.

 

Fix your website

2 REPLIES 2
Plusnet Help Team
Plusnet Help Team
Posts: 1,244
Thanks: 123
Fixes: 54
Registered: ‎06-08-2018

Re: Here we go again

Fix

Hello @Menace65,

Thanks for getting in touch with us.

 

While I understand you are skeptical about this, I have removed the unwarranted restrictions on your account. You should be able to browse as normal within the next 10 minutes.

This is part of a bigger issue we are aware of. Our incident management team are working on a fix for this issue as a top priority.

 

Please do get back in touch if there is anything further we can help you with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Menace65
Aspiring Pro
Posts: 165
Thanks: 36
Fixes: 3
Registered: ‎03-09-2018

Re: Here we go again

Thank you

 

Happy new year