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Help

mamdad123
Newbie
Posts: 1
Registered: ‎02-10-2019

Help

‎02-10-2019 8:26 PM

Help it won’t let me pay my bill plus I have no internet
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Lyn1
Newbie
Posts: 3
Thanks: 5
Registered: ‎01-10-2019

Re: Help

‎02-10-2019 9:34 PM

Your service is probably restricted. You will have to ring them..

They did exactly the same to me yesterday. Couldn’t get online to pay it. They sent a text at 4.35 saying the payment didn’t go through I immediately went online to pay, restricted service. That’s not supposed to happen until 14 days after a failed payment. Lovely company NOT.

Good luck.

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OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Help

‎03-10-2019 12:53 PM

hi @mamdad123

 

I'm really sorry to hear that you have been unable to pay online. 

 

Please feel free to PM your account username and we'll have a look into this for you. 

 

Kind Regards

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