Help with payment taken, please
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Help with payment taken, please
on 31-08-2016 6:39 PM - last edited on 31-08-2016 7:53 PM by Mav
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Just set up an account but it failed but the £190 has disappeared from my account! Rang up and they suggested I paid again!! So I told them it would make me overdrawn!! So now given to choice but to wait for a refund!! So I've got nothing for my money and I'm £190 out of pocket!! Beware!!
Moderator's note by Mike (Mav): changed topic title to reflect issue
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
31-08-2016 6:53 PM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
31-08-2016 6:57 PM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
31-08-2016 7:41 PM
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Moderator's note by Mike (Mav)
Split to its own thread rather than resurrect a 9-year-old issue.
Title changed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
01-09-2016 9:15 AM
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I've been unable to locate your account under the typical methods, so I can't confirm what has happened. However, I have seen a similar instance to this happen in the past.
What we have is a circumstance where we have no collection of the payment, and it's not in your own account either. I suspect that the bank is currently holding the funds, and they are due to arrive back in your account over the coming days.
If you could keep me posted on that, hopefully the issue will be resolved soon.
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
01-09-2016 3:41 PM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
01-09-2016 4:02 PM
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It is unlucky, but there's nothing that we could have done to stop it from happening.
I'm not really sure why you're insisting that we have the payment in our Facebook messages, I was hoping that this thread would cause a bit of clarity.
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
01-09-2016 6:12 PM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
02-09-2016 9:06 AM
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Hopefully the payment is back in your bank soon.
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
02-09-2016 9:17 AM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
07-09-2016 2:08 PM
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Hi @Ol212
Just out of interest, as it's been around a week now, has the bank returned the amount back in to your account now?
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
12-09-2016 6:51 PM
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Spoke to someone from Plusnet about this and asked if they could bring the date forward by a few days to avoid this! But they said they can't even though if it had gone through in the first place I wouldn't even have this problem! They said to take it up with my current provider but it's not their fault!! I asked that if I do get charged could they credit me as it was a fault at Plus net!
I though after all the trouble I've had over this they'd do something!!
Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
12-09-2016 6:52 PM
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Re: plusnet takes your money without authorisation!!!URGET ACTION NEEDED
13-09-2016 10:32 AM
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@Ol212 wrote:
Got it back after 10 days! Joined today and the person on the phone managed to get it to go through! They told me it will take 10days! Next thing I get a text saying its 14 days
Are you sure they didn't say 10 working days? As this is what we would generally advise, which is usually the same as 14 calendar days. When taking over a service 10 working days is the minimum lead time due to Ofcom regulations, as we need to give the losing provider at least 10 working days notice.
@Ol212 wrote:
takes me over the date my line rental ends with current provider! So through no fault of mine I'll probably be paying a months line rental for Plus net's account not going through!
Your provider should only be charging for the service they have provided. For example, if a service leaves us part way through a billing month, we would refund the value of the service we haven't provided during that month.
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