From what I can see it looks like our system placed the order to transfer your phone line to us with the intention to place the broadband order shortly afterwards but it didn't, which resulted in the phone order cancelling due to no matching/placed broadband order.
I'm manually placing the orders now and I'll update you soon.
They've been placed now. Looks like the problem was that there's two records of your address on our suppliers systems, one record doesn't work, but the other does. Our system was unable to automatically overcome this/try the other record.
We'll confirm your activation date within the next 24-72 hours.
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