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Help assistant

Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Help assistant

I am new and have trouble finding help assistant to update a support queation raised - can anybody point me in the right direction? Thanks.
13 REPLIES 13
jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

If you have raised a question, just log into your account - it should be on the homepage.

John
Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Re: Help assistant

Yes, I can see it but the email said you were able to add comments? Can't see that option...
jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

If you open the question - right at the bottom, it should say something like 'I need to add further comments'.

John
Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Re: Help assistant

Nada and in the email I only get an option to review.
jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

Ignore the email - open the question from the portal, and you should get something like this at the bottom:

Screenshot from 2021-06-05 07-55-54.png

John
Baldrick1
Moderator
Moderator
Posts: 9,160
Thanks: 4,157
Fixes: 323
Registered: ‎30-06-2016

Re: Help assistant

@Bolette 

You cannot communicate with or reply to Plusnet via emails. They simply do not receive them, or if they do, delete them on receipt without reading.. As advised, reply to the ticket.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Re: Help assistant

Nope, when I log in to my account it shows the question and that's it. No otjer options. Maybe it's because I am new....
jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

Try clicking on 'view' - far right.

John
MisterW
Superuser
Superuser
Posts: 11,091
Thanks: 3,388
Fixes: 260
Registered: ‎30-07-2007

Re: Help assistant

Its possible that the question has been raised as a 'closed' one. In which case there will be no option to add further details

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

If it is showing on the OPs home page - it should be possible?

John
Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Re: Help assistant

No, it just shows the whole messag but no navigations options at all.
Bolette
Dabbler
Posts: 12
Registered: ‎05-06-2021

Re: Help assistant

Ah, must be down to the cs as I was able to see and comment on my latest query. Thanks again for all your help. 👍
jab1
Aspiring Legend
Posts: 11,170
Thanks: 3,673
Fixes: 136
Registered: ‎24-02-2012

Re: Help assistant

Deleted - irrelevant.

John