Help assistant: Unable to respond to PN question

[#1]

The Help assistant for my account doesn't appear to be functioning correctly - yesterday I received details via e-mail of a question raised by Plusnet (Question #204498112, about subscription renewals/payments), but can find no means of responding via Help assistant.

The question can be viewed, but not answered - clicking on 'Back' simply shows the same page again.

I have replied to the Plusnet e-mail message via e-mail, reply pending.

[#2]

@Davexxx At the bottom left of the question when it is open, there should be a 'I need to add more details' link.

[#3]

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@jab1 wrote:

@Davexxx At the bottom left of the question when it is open, there should be a 'I need to add more details' link.

Unfortunately not.

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[#4]

Sorry. I can't check for you if it is a system fault, as I haven't got any open questions,

[#5 · Accepted solution]

FYI Customer support have been in touch, and we have now resolved my query.