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Help assistant: Unable to respond to PN question

FIXED
Rising Star
Posts: 73
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Help assistant: Unable to respond to PN question

The Help assistant for my account doesn't appear to be functioning correctly - yesterday I received details via e-mail of a question raised by Plusnet (Question #204498112, about subscription renewals/payments), but can find no means of responding via Help assistant.

The question can be viewed, but not answered - clicking on 'Back' simply shows the same page again.

I have replied to the Plusnet e-mail message via e-mail, reply pending.

4 REPLIES 4
Highlighted
Hero
Posts: 4,841
Thanks: 1,622
Fixes: 49
Registered: ‎24-02-2012

Re: Help assistant: Unable to respond to PN question

@Davexxx At the bottom left of the question when it is open, there should be a 'I need to add more details' link.

John
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Rising Star
Posts: 73
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: Help assistant: Unable to respond to PN question


@jab1 wrote:

@Davexxx At the bottom left of the question when it is open, there should be a 'I need to add more details' link.

 

Unfortunately not.


 

Highlighted
Hero
Posts: 4,841
Thanks: 1,622
Fixes: 49
Registered: ‎24-02-2012

Re: Help assistant: Unable to respond to PN question

Sorry. I can't check for you if it is a system fault, as I haven't got any open questions,

John
Highlighted
Rising Star
Posts: 73
Thanks: 1
Fixes: 3
Registered: ‎12-09-2015

Re: Help assistant: Unable to respond to PN question

Fix

FYI Customer support have been in touch, and we have now resolved my query.